2nd Nature enables organizations and managed service providers to unify the provisioning and management of their various UC, PBX, voice messaging and other critical business systems by providing a single, centralized management and administration interface.
NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats.
HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle.
LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.
Spotlight is a powerful, web-based telecom dashboard that presents interactive charts, graphs, and reports from UC, PBX, voice messaging and directory systems across both single and multi-vendor telecom environments. Spotlight provides the ability to view administrative data that is unified from different UC, PBX, voice messaging, and directory system types on a single screen.
MigrationPro is software that migrates an organization’s legacy UC, telecom, and voicemail systems to Skype for Business. It automates the Planning and Delivery phases of Microsoft's Skype Operations Framework. Migration functions include gathering the legacy system source data, matching the data, finding data exceptions, cleansing the data, finding functional gaps to the destination system, creating complicated move groups, cleansing the data or configuring the source data, migrating the groups, and then testing the groups for assurance, and much more.