Off-loading repetitive UC and voice system MACDs to Help Desk agents using HelpOne (or to self service employees using Unimax’s LineOne product) is a highly effective strategy to ensure a number of important benefits.
You can easily configure LineOne to determine what an employee is able to see and change. You can also configure LineOne’s help content and field labels.
With LineOne, employee changes take effect immediately. Plus, LineOne sends an email confirmation of the change to the employee within seconds.
LineOne uses a single, consistent interface regardless of system type. Your employees will find it just as easy to make changes to their phone as it is to change their voicemail settings.
LineOne makes it easy for employees to make changes and manage their own telecom environment. In fact, it is so well designed and intuitive, that no employee training is needed.
Like all Unimax products, LineOne works great in single-vendor and single system environments, but is also compatible with multi-vendor and multi-system environments.
Easily integrate LineOne into your organization’s intranet site. This provides easy access. You can even format LineOne to match your existing intranet, and corporate style guide.
Keeping you secure is a priority. That’s precisely why LineOne uses Active Directory to authenticate an employee and retrieve their specific phone and voice mailbox attributes.
Once logged in, you have the option of allowing employees access to LineOne using Windows single sign-on or with the same network credentials they use to login to the network.
No matter what systems or platforms your customer uses, rest assured you can leverage all of LineOne’s features and benefits even in complex, multi-tenant environments.
Reset Voicemail Password. Rinse. Repeat. It’s a never ending cycle that steals time and productivity from UC, telecom and voice messaging teams every day. Fortunately, one of LineOne’s most powerful self service options is voicemail password reset. This enables your employees to easily change or reset their own voicemail password 24 hours a day from anywhere with internet access. The voicemail password reset functionality automatically verifies an employee’s identity to ensure a secure transaction. LineOne’s Password reset management functionality takes only seconds for an employee to complete, but saves you hours of valuable time for other work.
LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.