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Off-load costly, redundant MACDs to your organization’s employees and reduce UC and telecom work tickets by up to 80%.

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Real, immediate and measurable benefits.

Off-loading saves significant time and expense, while boosting service levels.

 

Off-loading repetitive UC and voice system MACDs to Help Desk agents using HelpOne (or to self service employees using Unimax’s LineOne product) is a highly effective strategy to ensure a number of important benefits.

  • Reduce Operational Expense – Offloading MACDs to other, less expensive areas of the organization will significantly reduce operational expense.
  • Get Time Back for Busy, High-Value Engineers – Off-loading will give your engineers and administrators more time for other work and initiatives.
  • Significantly reduce work ticket volume – Depending on how many MACDs you choose to off-load, your work ticket volume could be reduced by up to 80%. Imagine what you could do with the extra time!
  • Improve Internal Customer Service – With off-loading, internal resolution times shrink from hours or days to just minutes or seconds. Unimax’s off-loading products enable MACDs to be processed immediately. No waiting. No work tickets.
  • Strengthen Security – Unimax’s off-loading technology is secure in its own right, but it also includes many features to improve security throughout your communications environment.

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REASONS WHY YOUR CLIENT WILL LOVE LineOne

Configurable

Consistent interface

Immediate changes

You can easily configure LineOne to determine what an employee is able to see and change. You can also configure LineOne’s help content and field labels. 

Immediate changes

Consistent interface

Immediate changes

With LineOne, employee changes take effect immediately. Plus, LineOne sends an email confirmation of the change to the employee within seconds. 

Consistent interface

Consistent interface

Consistent interface

LineOne uses a single, consistent interface regardless of system type. Your employees will find it just as easy to make changes to their phone as it is to change their voicemail settings. 

Easy to use

Multi-vendor, multi-system

Consistent interface

LineOne makes it easy for employees to make changes and manage their own telecom environment. In fact, it is so well designed and intuitive, that no employee training is needed.   

Multi-vendor, multi-system

Multi-vendor, multi-system

Multi-vendor, multi-system

Like all Unimax products, LineOne works great in single-vendor and single system environments, but is also compatible with multi-vendor and multi-system environments. 

Easy to access

Multi-vendor, multi-system

Multi-vendor, multi-system

Easily integrate LineOne into your organization’s intranet site. This provides easy access. You can even format LineOne to match your existing intranet, and corporate style guide. 

Active Directory® authentication

Active Directory® authentication

Active Directory® authentication

Keeping you secure is a priority. That’s precisely why LineOne uses Active Directory to authenticate an employee and retrieve their specific phone and voice mailbox attributes. 

Optional Windows® single sign-on

Active Directory® authentication

Active Directory® authentication

Once logged in, you have the option of allowing employees access to LineOne using Windows single sign-on or with the same network credentials they use to login to the network. 

Multi-tenant compatible

Active Directory® authentication

Multi-tenant compatible

No matter what systems or platforms your customer uses, rest assured you can leverage all of LineOne’s features and benefits even in complex, multi-tenant environments. 

Are your clients' highly trained administrators and engineers still resetting employee passwords and PINS?

  Reset Voicemail Password. Rinse. Repeat. It’s a never ending cycle that steals time and productivity from UC, telecom and voice messaging teams every day. Fortunately, one of LineOne’s most powerful self service options is voicemail password reset. This enables your employees to easily change or reset their own voicemail password 24 hours a day from anywhere with internet access. The voicemail password reset functionality automatically verifies an employee’s identity to ensure a secure transaction. LineOne’s Password reset management functionality takes only seconds for an employee to complete, but saves you hours of valuable time for other work. 

Schedule a Demo

LineOne

 LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.

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860 Blue Gentian Road, Suite 200

Eagan, MN 55121

612-204-3631

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