Signed in as:
filler@godaddy.com
Off-load MACD Tasks to the Help/Service Desk
Off-loading saves significant time and expense, while boosting service levels.
Off-loading repetitive UC and voice system MACDs to Help Desk agents using HelpOne (or to self service employees using Unimax’s LineOne product) is a highly effective strategy to ensure a number of important benefits.
- Reduce Operational Expense – Offloading MACDs to other, less expensive areas of the organization will significantly reduce operational expense.
- Get Time Back for Busy, High-Value Engineers – Off-loading will give your engineers and administrators more time for other work and initiatives.
- Significantly reduce work ticket volume – Depending on how many MACDs you choose to off-load, your work ticket volume could be reduced by up to 80%. Imagine what you could do with the extra time!
- Improve Internal Customer Service – With off-loading, internal resolution times shrink from hours or days to just minutes or seconds. Unimax’s off-loading products enable MACDs to be processed immediately. No waiting. No work tickets.
- Strengthen Security – Unimax’s off-loading technology is secure in its own right, but it also includes many features to improve security throughout your communications environment.
